Category Archives: car mechanics

Our Mercedes Benz Service

Mercedes Benz automobiles have always been synonymous with innovation, power, drivability, safety, and, of course, luxury. Most Mercedes owners are very loyal and dedicated to their vehicles. At Norlang Auto, we know how much you love and would like to protect your vehicles which, in many cases, can be a significant investment. That’s why we provide you with the best Mercedes maintenance and repairs anywhere. We have worked hard to become the Lower Mainland’s Mercedes Benz dealership alternative for quality work you have been able to trust since 1998.

Why We are your Mercedes Dealership Alternative

At Norlang Auto, we have invested time and money to guarantee that we can provide all Mercedes owners with the best possible repairs and maintenance. Our technicians are all extensively trained to deal with any issues your vehicles may encounter. We also have the latest tools and diagnostics equipment to ensure that only necessary repairs are performed. All repairs and scheduled maintenance services are done according to manufacturer’s guidelines in order to satisfy your factory warranty.

Our equipment enables us to communicate with all the electronics systems of your vehicles in order to conduct dynamic pinpoint Factory Authorized testing and diagnosis. We are also directly linked to Mercedes Benz online to receive the same factory software updates as authorized dealerships. Consequently, we are able to code the OEM systems, including computers and modules, which you would normally do at an authorized dealer. At Norlang Auto, we can provide you with the best possible service to keep these impressive vehicles running like new but the best part is that we can do this at significantly more affordable prices than your local Mercedes Benz dealership.

Mercedes Benz Services

According to Mercedes in order to maintain your vehicle’s safety and operational reliability, you need to conduct the scheduled maintenance services.  There are two types of maintenance services for your vehicle. The first is the “basic” A-Service and the second is the “extended” B-Service. The first A-Service normally at 25,000 kilometers or 1 year then every 50,000 kilometers or 2 years. The first B-Service at 50,000 kilometers or 2 years then every 50,000 kilometers or 2 years. At Norlang Auto, we perform the tasks listed in detail for each service in your maintenance booklet to ensure your vehicle’s performance is maintained and that you save time and money in the long-run. In addition, we perform customized recommended services for our severe BC weather. Naturally, we only use genuine OEM parts and Mercedes-Benz-authorized fluids to make sure that your factory warranty is kept current.

For more information about what Norlang Auto can do for your Mercedes Benz, you can call us at 604-337-1515 or book an appointment online now.


BMW M2 2016 Engine

Our BMW Service – Simply the Best

If your looking for the best possible service for your beloved BMW and would also like an alternative to dealership maintenance and repair costs, then Norlang Auto is the service centre for you. At Norlang Auto, we have been proudly providing the best quality repair and maintenance for owners of European vehicles in the Lower Mainland since 1998. For us auto repair and maintenance is not just a job, it’s what we love doing! Every customer and their vehicles are considered as part of our family and treated as such.

Experienced and Equipped for the Job

At Norlang Auto, we have the training, experience, and equipment to perform all the required repairs and maintenance on your BMW to satisfy the factory warranty. We are experienced in all major mechanical repairs and computer diagnostics. Our ability to communicate with all the BMW electronic systems and our drive for problem-solving, are the reasons why Norlang Auto has become the dealership alternative shop for BMWs.

In addition to our extensive training, experience, and top of the line specialty tools and equipment, we are directly linked to BMW online to receive the same factory software updates as authorized dealerships. Consequently, we are able to code the OEM systems, including computers and modules, which you would normally do at an authorized BMW dealer. At Norlang Auto, we can provide BMW owners with the best possible service to keep these awesome vehicles running like new but the best part is that we can do this at significantly more affordable prices than your local BMW dealership.

BMW Services

Naturally, at Norlang Auto, we perform, on a daily basis, the two recommended scheduled BMW services (Inspection 1 and Inspection 2) to keep your BMW in top condition and satisfy your factory warranty.  The Inspections are performed according to the standards and guidelines set by BMW and strictly factory approved parts and fluids are used to keep your factory warranty current. We always encourage all our BMW clients to visit us when it’s time for one of their scheduled services since it has been proven time and time again that preventative maintenance can help you save money and avoid hassles on the long-run. In fact, it’s estimated that for every dollar you spend on preventative maintenance, you are likely to save $8 in repairs later on.

Aside from the scheduled BMW services, we also regularly perform repairs on leaking engine valves which cause your vehicle to produce smoke when idling and unpleasant oily burning smells. Normally, replacing these valves can be expensive and time-consuming but at Norlang Auto, we have a new modern kit which enables us to replace these valves without removing the engine. As a result, we are able to do the repair at half the cost of what any dealership charges and, of course, in much less time!

Another issue we deal with frequently is coolant leaks in the V8 N62 engines.  If this issue isn’t dealt with in time, it can seriously damage your V8 engine. We are able to resolve this problem quickly and affordably by installing a custom-designed collapsible cooling tube. We are often able to perform this repair the same day, instead of 2 or 3 weeks, and at half the cost of a what a dealership will charge you.

For more information about what Norlang Auto can do for your BMW, you can call us at 604-337-1515 or book an appointment online now.

How to Choose The Right Langley Car Mechanics

At Norlang Auto, we know how important your vehicles are to you and your family.  In fact, second to our home, our most valuable and vital asset is our car.  Consequently, we want to make sure that everyone knows what to look for when choosing the right local car mechanic. We all want to find trustworthy mechanics who will not only service and repair our car but will also treat us with respect and inform us about the actual condition of our automobile.  We all want to feel confident that when we take our vehicles to our local Langley car mechanics, we will receive the best service possible.

Do Your Research

It’s not easy finding car mechanics you can rely on since most people tend to be a little apprehensive about them.  In fact, a survey conducted in Canada found that car mechanics were in the top ten least trusted professions.  Your best course of action is to begin by doing some simple research, such as asking family and friends for referrals.  The internet is also useful since you can visit service center websites or read reviews and online comments people have posted.  Keep in mind though, that it’s difficult to find car mechanics anywhere without any negative reviews.  What you need to focus on, is how a center will deal with customer complaints.  Of course, you need to shop around before your vehicle is in need of repair!  If you wait to find a good reliable car mechanic when your vehicle is in poor condition, your research will not be as comprehensive as it should be since you’ll be in a rush to get it repaired.

Visit Your Chosen Langley Car Mechanics

After you have decided which automotive service centre is most suited to your needs then you need to visit it to see first-hand how the car mechanics work and treat their customers. For example, you should always be greeted and acknowledged when entering the facility.  If you are ignored then this may be a reflection of the importance the staff and owners give their customers.  What’s more, you should pay attention to the level of cleanliness of the facility and mechanics.  A messy automotive service centre will make a bad impression on customers and rightly so.  Cleanliness reflects the level of professionalism and passion mechanics have about their trade.  Today’s service centres have highly sophisticated electronic equipment which must be maintained as clean as possible in order to function properly.

Another obvious thing to look for is proof that the mechanics working there are certified.  The training certificates should be displayed in the lobby and/or office. It’s important to look for proof that the mechanics have the expertise to service and repair your car correctly, especially if it is still covered by a manufacturer’s warranty.  It’s also important to ensure that the automotive service center’s working hours are convenient for you.  In addition, it is a good idea to find out if they provide customers with a courtesy ride or vehicle while theirs are in the shop.

Ask the Mechanics Questions

The car mechanics at any respectable service centre shouldn’t hesitate to answer any questions you may have with ease and a courteous manner.  Therefore, ask some basic questions which will remove any doubts that the car mechanics at the particular service centre can perform the needed repairs to your car.

Firstly, ask them if they specialize in a particular part of automotive repair (e.g. transmissions, brakes, domestic and imported vehicles, European vehicles).  Secondly, you may ask if they are current members of professional organizations or if they are associated with any major automobile or automotive parts manufacturers.  If they are members or associates of national or international associations then you can be assured that they will have a reasonably high quality level of parts and service/repairs.  Thirdly, ask about the warranty they offer on repairs and parts since it is a reflection of how confident they are about their work and if they are willing to back it up.  Most premium automotive centres, like Norlang Auto Repair Langley, will provide you with a 2-year, 30,000 km hassle-free warranty.  In addition, you should ask whether their diagnostics equipment is state of the art and factory approved to ensure your car is properly tested.  The quality of parts they use is also another piece of information you should ask about since it can affect your car’s manufacturer warranty.  Finally, you can ask them about how long it normally takes to service your car and if they can provide you with customer references or reviews.  At Norlang Auto, with 10 full mechanical bays in our auto repair facility, you can be assured that you will always receive prompt service and repairs.

Additional Information to Consider

If during your conversation with the mechanics or shop managers/owners, you notice that they constantly put down their competitors or they try to emphasise that they are the cheapest or have the most discounts then you need to consider why”.  You should never choose any professionals because they are the cheapest since in the end, it can end up costing you even more money. Remember, we usually get what we pay for!

It’s also a good idea to choose a service center which has been established for a reasonable amount of time and takes great pride in being a part of the community. These qualities will give you a greater sense of trust and confidence that you are dealing with professionals who will provide you with high-quality services.

Finally, schedule a simple inexpensive “trial” service to test whether they are performing to the level you’d be satisfied with and within your time frame and budget.  Then if you are confident that your chosen car mechanics will provide you with quality services, you can schedule more expensive repairs and services.  It’s important that you have reliable car mechanics you can count on to provide you with the level of service you demand.

If you have any questions about the services provided by Norlang Auto, we’d be more than happy to take the time to discuss them with you over a cup of coffee.