Customer Reviews & Testimonials | Norlang Auto Repair Langley

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5 May 2022

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Karinacolo

excellent and trustworthy

24 April 2022

I have to say that the Norlang people have been the very best people to deal with in relation to all my car repairs. I often get nervous taking my cars to mechanics, but these people can be depended upon and their work is always excellent. I recommend them 100%.

Matthew Etherington

Fixing major leaks

22 December 2021

Norlang is the most third party honest, quick and professional in fixing cars.

Mohamed

Pleasantly Surprised!

13 December 2021

Woke up to a flat tire yesterday and after a phone call to Norlang Auto this morning l was treated with speed and courtesy.
When I arrived to pick my car up this afternoon the tire was repaired and the vehicle was gleaming and spotless inside……
Thank you Zach and thank you staff at Norlang Auto!

Mary Hurry

Very Thoughtful Efficient & Prompt !

7 December 2021

We really appreciated the folks at Norlang Auto for their thoughtfulness & efficiency in assisting us with pick up and delivery of our car. They were prompt and courteous at all times. As I have mobility limitations their assistance was greatly appreciated!!

Denis & Linda Corrin

Lisa Clark

16:15 06 May 22

I have nothing but good things to say about Norlang Auto Repair. They are efficient, professional and go the extra mile. I especially love having the car washed and cleaned each time I have the car serviced.

Allyson Schweitzer

21:01 09 Mar 22

Jose Pajar

19:13 03 Mar 22

Very thorough, informative and very nice staff. Would recommend and definitely do business again.

jeff clarke

19:07 16 Feb 22

I was one of the unfortunate customers who received water in my gasoline at the station recently. My car needed to be towed and the damage was extensive and costly. The team at Norlang was super professional, kind and empathetic and went way above my expectations to get this job completed. I would highly remembered this shop and team to anyone.

11:37 16 Jan 22

23:19 17 Dec 21

01:34 02 Dec 21

21:54 22 Nov 21

Our go to shop for both Domestic and Import vehicle's.

Marie Bos

05:44 09 Nov 21

Best service ive received in a long time. Reasonable prices too.

Jessica Davies

20:55 27 Oct 21

I took my car in last week for an oil change, to fix my turn signal, and replace a fuse for my gears! The experience was great and professional among staff. I greatly appreciated the staff giving me a ride to and from the shop while I was waiting for my car to be ready.I also appreciated getting my car returned vacuumed and cleaned afterward.Thank you for such great service!

Kendel Henderson

22:30 13 Oct 21

I had an emergency with a botched oil changed from another company. They were so kind and helpful. Amazing customer service! I would 100% recommended them to anyone.

Leanne Stoten

22:38 12 Oct 21

Graham Thomas

02:08 10 Oct 21

We have been using Norlang Auto for several years for all our family vehicles. We have always had a great experience dealing with them. And the fact they can work on European vehicles and domestic is a huge plus for us!!! I highly suggest this company. Great guys to deal with.

Ryan Keogh

21:40 28 Sep 21

I arrived to Norlang with my T1N sprinter having run into some issues in Chilliwack. They were accommodating and personable throughout the whole experience. The fix took four weeks, but it was due to parts that had to be ordered from Europe, which could not be helped. Even though my van took up their bay for nearly a month, they met me with a smile and were happy to answer all the questions I had. I will be returning the next time I need work done.

Grace Kelly Santos

23:51 11 Sep 21

I experienced an excellent and professional service. I highly recommend Norlang Auto Repair in Langley.

Alexandre Lacroix

21:40 30 Aug 21

Très bon garage, technicien compétent et un service clientèle incroyable! Nous avons débarqué à ce garage avec notre Sprinter un lundi matin 7h30 et ils réglé notre problème malgré leur horaire chargé. Les explications étaient claires et on a pu reprendre la route à 10h. Thanks Sylvan for your excellent services!!

Ben Learn

15:51 06 Aug 21

Quick, friendly service at a reasonable price.

Chris Wright

22:05 31 Jul 21

Dan K

01:03 20 Jul 21

Thought it needed more work than it did. They were able to recharge my a/c quickly and in an environmentally friendly manner.

Laura Scheck

20:50 18 Jul 21

I've been taking my vehicle to Norlang for over a decade now and they have always been incredibly professional, honest, and performed high-quality inspections, maintenance, and repairs. They are a bit pricier than some shops but this is because they perform every job with integrity and offer the highest level of service. I always recommend them to people looking for reliable and professional auto services!

Ryan Hartt

15:54 14 Jul 21

The communication is fantastic! Super calm and matter of fact explanations…don’t scare you, but share potential risks of not getting something replaced or fixed. Fair pricing! I would highly recommend and I will actually 👍

16:59 09 Jul 21

01:42 01 Jul 21

17:17 28 Jun 21

16:18 28 Jun 21

Went to pick up my son this morning. He was dropping off his car for service at Norlang Auto for 8:30 am service appointment.When we arrived, they told us all appointments are cancelled due to excessive heat.I wonder why they didn’t bother to tell us in advance - it’s not like we didn’t know how hot is was going to be a few days ago. 😡😡I still like Norlang but posting 4 out of 5 stars...minus one star for wasting my morning.

Jonathan Paluch

16:20 26 Jun 21

Great service and knowledgeable staff

Christian Blagborne

18:46 25 Jun 21

After two years of air conditioning recharges and being unable to find the leak in the system through the dealer, a friend recommended NorLang. They were able to fit us in immediately and were very thorough and found the leak right away. The parts were difficult and expensive to get in a reasonable amount of time. They went above and beyond and were able to come up with a solution locally and keep the rates down as much as possible on an expensive service. We had our vehicle back and the air conditioning so cold my wife was freezing before she got home - all before Friday of a heat wave :). Thank you guys so much - and to Matt for making it happen!

Rob C

13:40 25 Jun 21

The staff at Norlang Auto Repair were polite and professional. They fully explained the work and costs involved for the job at hand. At the time, strict COVID-19 protocols were in place and adhered to. The work on my truck was completed in a timely manner and to my complete satisfaction. I will not hesitate to return for any future work needed on my vehicle.

Dave Bishop

18:18 24 Jun 21

My first time using Nolang automotive service, from the first phone call to set up an appointment to the finished service I was totally impressed!Very professional all the way through with respect for their customers.I highly recommend this business.Dave

Wayne van Beek

00:58 24 Jun 21

Brought my truck in to have the air conditioning fixed. They found the problem right away and had my air conditioning repaired same day. Fast courteous service. I recommend this auto repair business.

Eric S

02:59 23 Jun 21

I was wow'd from the minute I walked into the front office. First time that I've used their repair services, but I can guarantee you that it won't be the last. I had an appointment and they were prepared for my arrival. Matt went over the work to be done, with clear explanations. Jen was very friendly and dropped me off back home. Fast and efficient processing when I came back to pick up my car. The work was performed to perfection and my car was washed, vacuumed, and sanitized. I am definitely coming back!

Colin Sutton

01:39 22 Jun 21

arnold peters

00:00 19 Jun 21

Friendly, courteous service. Performed initial vehicle inspection and provided a digital report along with photos.Work was completed and ready on time. They even washed my car. Well done !!

Adam Rajala

19:18 18 Jun 21

Mark Bacic

00:04 17 Jun 21

Qick and really close.

Sean Combres

03:07 15 Jun 21

Came in for a broken A/C condensor replacement on my vehicle. Mark did a good job communicating with me regarding what was to be expected and updating me throughout the process. If you live within Langley they even offer free shuttle service. Pricing is competitive with other shops in the area and my final bill matched my initial quote. Felt good overall with the repair, and would return again in the future.

Alex West

04:01 13 Jun 21

Philippe Poulin

01:16 12 Jun 21

Very good service to change the turbo on a Sprinter at a competitive price!

00:21 08 Jun 21

00:12 08 Jun 21

01:25 07 Jun 21

22:17 06 Jun 21

21:26 03 Jun 21

They have always treatedMe well and with respect

Lance Isackson

01:23 03 Jun 21

They keep you informed and give you good, better best, options … which is what I like

Kathleen Kehler

23:16 31 May 21

I really appreciate Norlang. They have taken care of my vehicles for 10 years, always honest about priority issues and after an 11 year absence i moved back to the lower mainland and had them go over a recent purchased vehicle for me. The troubleshooting process was quick and taken care of in one day. Best repair service I have ever seen and used. Highly recommend them.

D B

21:55 30 May 21

Kristin Mcconville

14:00 29 May 21

My first time there. I have a long-standing mistrust of dealerships from past experiences of feeling totally screwed over. My first impression was how spotlessly clean their shop is. Took a little longer because of an unexpected issue, not their fault and considering the car is 7 years old this is the first major service it's had. Job well done.

Judicaël EDAN NGOMO

00:12 28 May 21

I really appreciate!Big thanks to Marc.

Ken McNee

21:00 27 May 21

Great service.... plan to use them in the future for my import..! 👍

Meziane Merbah

00:11 27 May 21

I took a vehicule for pre-purchase inspection they where very helpful the guy at the desk was very nice and he explained to me all the details from the inspection results and he was very patient with me. I was expecting to pay at least a double for what I paidI will certainly go back and do business with norlang auto repairThank you

03:44 25 May 21

23:54 20 May 21

18:21 20 May 21

22:55 19 May 21

What exceptional service from A-Z. The moment I called, Mark and Matt are extremely helpful and friendly. I certainly will refer this shop to everyone I know who needs any type of car repair. Great job guys! Thank you for an enjoyable experience.

William Mazey

00:07 15 May 21

Excellent service and no pressure to deal with.

Curtis Gutjahr

22:44 14 May 21

Jarek Pieniakowski

23:36 13 May 21

Donna Armstrong

23:44 12 May 21

Always pleasant doing business with this Company.

Markus Mayer

01:43 10 May 21

Excellent customer service, very friendly and professional.

Bruce C

20:01 06 May 21

Rick Lowe

02:57 30 Apr 21

Sylvan explained everything thoroughly and went above to inquire about the proper procedure for the service requested. Very professional. Thank you.

DailyDriven Hyundai

21:50 27 Apr 21

Great customer service.

Graham Sanderson

18:47 26 Apr 21

All my dealings with Norlang have been straightforward and clearly discussed in a way that I could easily understand. Their integrity is without question, and their willingness to go the extra mile is a hallmark.

Lane Mitchell

00:48 24 Apr 21

Jay Moore

01:14 20 Apr 21

Valerie Steckler

14:27 14 Apr 21

These guys are always very professional and offered great customer service. I got my winter tires swapped off they were done much earlier then expected and less expensive then Costco! Highly recommended.

Rheagan Thompson

04:06 13 Apr 21

Always such a great experience visiting Norlang. Super professional, thorough and friendly. Thanks for always taking great care of my car... Your unsurpassed level of customer care is what keeps me coming back.

Heather Dobbs

00:43 31 Mar 21

Took it in Thursday and thought the problem was fixed. Until Saturday when it acted up. Took it in again to find out it was a faculty piece.

Giovanni Rossi

03:57 28 Mar 21

Had to get valve covers in my 4runner done, they got me an appointment quickly and even cleaned the leaked oil off the engine (not many places actually do that). Also checked my brakes and gave me the amount left in mm rather than the usual "they need to be replaced soon". Very happy with the work.

Ron Caspers

14:05 25 Mar 21

Very knowledgable and no BS. Also had a vehilce inspection completed

Iain Wilson

02:12 20 Mar 21

Great service from start to finish. Price was very competitive.Fantastic experience

David Laredo

04:16 17 Mar 21

Shannon Savinkoff

00:23 13 Mar 21

Oil change, air filter replacement.

Kyal Scott

23:19 12 Mar 21

Very friendly and helpful. Even gave the car a quick clean after an electrical repair.48hr turnover and wasn’t the cheapest fix but felt like we were in good hands.Would recommend and will be going back for further services.

DF 545

02:37 07 Mar 21

Scott Wagner

03:11 06 Mar 21

Polite service and good communication.

Rishi Budshah

16:32 04 Mar 21

I had a great experience with the service advisor who was helpful and courteous. I just had a flat tire, and appreciate how the job was done in a timely manner. It was nice to see that Norlang Auto is taking due care in terms of Covid protocol and cleaning of the vehicle was added peace of mind.

B G

02:37 03 Mar 21

I don’t know where to start. My car suddenly died yesterday and am I glad I brought it here. This was my first experience and I will definitely return. I believe I was dealing with the owner when I dropped my car off. Very kind and knowledgeable, as well as every member of the staff that I have spoken with throughout the process. No pressure to have ANY work done that isn’t required, reasonable price for an electrical system inspection, and very professional. When they noticed a shake in my steering wheel under braking, I told Mark that I had noticed it as well and already have rotors/pads on the way. He was glad to know that it will be taken care of and didn’t pressure me to have them do it then and there. Thanks again to everyone at Norlang!

R S Barrett

22:07 02 Mar 21

Catching up to this promised review ... Beginning of the Pandemic last year and my brakes were shot, at the same time economic woes and stress. I called Norlang to see if they would be willing to help me out, as I had used their services before and knew they were first class. I specifically asked them to help with the cost of this repair... They adjusted and worked with me the best they could and replaced everything with quality parts. I left a very happy customer and would recommend this shop to anyone wanting proper repairs done to their vehicle, plus the ability to work within a budget if necessary- Thank you Sylvan and Norlang Auto Team

Ashton Fitzsimmons

01:48 27 Feb 21

Shobia Vaseeharan

01:47 27 Feb 21

I got the pleasure of dealing with Matt at Nor Lang Auto. They were extremely professional and friendly. Before moving forward with any service they thoroughly explained all my options and remained understandable and patient through it all.

Melissa Irving

19:57 26 Feb 21

I dealt with Jenn at Norlang and received amazing service. I typically work with the BMW/MINI dealership and was hesitant to go to a independent repair shop as I've been treated poorly by male staff in the past; it was SO refreshing to work with a women! She was able to take the time to explain in detail about the repairs needed and how to ensure that I didn't overspend but still got the repairs I needed. Ask for Jenn - she has really changed my mind on independent repair shops!!

Katherine Davidson

05:49 19 Feb 21

Thé service was excellent.

Juliani Westerhof

21:13 16 Feb 21

Very professional. I like the way they showed me the pictures of my brakes that need to be changed and all the supported information. They also dropped and picked me up when my car was on the service. They really have a great follow up system. So grateful to have an awesome service in the neighborhood. Recommend this place for sure!

John Parfitt

16:31 12 Feb 21

Excellent communication about the work needed with the cost of parts and labour

Marv McGee

00:55 12 Feb 21

Hamed Alizadeh

01:12 10 Feb 21

Helen Eamer

23:03 05 Feb 21

Transparent mechanics that care about your car, safety and wallet actually exist! I love getting a full email report with pictures and explanations of everything going on with the car. Identifying urgent repairs and also what may be on the horizon later helps me budget for future repairs. Great, friendly and clear communication, I don't feel "talked down to". Would recommend without hesitation, esp to those whose blood pressure spikes even thinking about walking into a shop.

david horning

02:36 05 Feb 21

Vincent Stephens

19:16 03 Feb 21

Peter Yun

00:25 28 Jan 21

Service is exceptional. The level of consideration and concern they have for their customers is above and beyond anything I’ve experienced anywhere else.I really appreciated receiving multiple courtesy calls to update me on the status of the repairs. I already recommend them to friends and family whenever I get the chance, and since I have a few older cars in my driveway, I’ll definitely calling upon them again very soon.

22:26 25 Jan 21

16:09 20 Jan 21

01:58 18 Jan 21

06:11 14 Jan 21

18:35 31 Dec 20

Matt and crew took good care of my SUV and always kept me in the loop with with the situation. Will definitely continue to give them business should the need arise.

Sandor Simon

22:33 30 Dec 20

Corbin Burden

00:54 30 Dec 20

Beyond happy with the work that got done on my jeep. Put it in for ball joints and it being an old vehicle other things went wrong and more and more things had to get replaced but sylvan took care of me and made sure I was updated as soon as a problem was spotted and made sure I was ok with everything they were doing. Would recommend this shop to anyone and everything was done in a super professional manner

Julian Francis

02:25 28 Dec 20

Very friendly and professional. Work on my truck was fast and issues were taken care of no problem. Would definitely recommend!

22:02 24 Dec 20

02:37 24 Dec 20

00:50 21 Dec 20

01:37 18 Dec 20

03:48 16 Dec 20

02:07 16 Dec 20

18:03 15 Dec 20

02:41 14 Dec 20

21:17 13 Dec 20

Brought my car here many, many years ago.Good shop but charged a bit too much for simple things. Only 4 stars cause of their customer service, otherwise it should be lower. I remember they were very friendly people and they did give good advice and help. They are credible and I would trust them around my car if it was a special one.250$ for a oil change? 80$ labour for a cabin filter change? 120$ labour for a air filter change? I changed both these filters in 20 minutes today and realized It’s a bit steep for how easy I did it myself. Multiple 148-199$ charges for very quick diagnostics that are needed sometimes but in some scenarios it isn’t necessary to be completely honestThis shop is rather expensive, I don’t blame em really because i understand they got bills to pay off, you get what you pay for if it’s a car you love and want a good shop working on it. I would do simple maintenance yourself if your capable and only bring the car in for major repair or repair where a certified technician/out of reach tools is needed.This is a good shop with friendly mechanics and staff, but the price is up there with the dealer for simple servicing unfortunately. Possibly still a teeny tiny bit cheaper, but not far off at all. But for major repairs the prices seem more reasonable so I will only bring my vehicle in for those from now on.Thanks

06:49 10 Dec 20

23:55 09 Dec 20

22:12 01 Dec 20

19:18 28 Nov 20

Extremely professional, updated me with phone calls - human to humanShop is also very professional ie clean and well maintained. It definitely gives you confidence in taking your vehicle to them

Mitch Hamel

02:35 26 Nov 20

Marskell Enterprises Inc.

17:32 23 Nov 20

Ian Hay

02:19 15 Nov 20

06:46 12 Nov 20

12yo Smart; well priced annual service, seasonal tire change, and helpful assessmentof an ambiguous sound. Professional friendly advisors thoroughly reviewed service authorization, and provided detailed service & inspection checklist, with invoice, upon completion. Modest fee for courtesy car made the commute feasible.

Alejandro Estrada

18:07 08 Nov 20

Melissa Riego

23:19 05 Nov 20

Mike Malish

22:22 05 Nov 20

Needed a new tire. Very pleasant experience considering the expense of the new tire.

20:15 05 Nov 20

20:56 03 Nov 20

23:06 02 Nov 20

22:11 29 Oct 20

04:11 21 Oct 20

Good customer service and provide straightforward information. Will continue to go here for regular maintenance

Amanda Petrie

01:26 20 Oct 20

Thanks for getting our car in and out so quicklySylvan was a great help and we greatly appreciate his service

Samuel Morrison

22:15 19 Oct 20

Always very professional!

01:55 15 Oct 20

00:57 15 Oct 20

23:10 07 Oct 20

18:20 04 Oct 20

Professional, skilled, and above all HONEST. As someone who doesn't know much about cars and maintenance, I know I can trust these guys. They always give fair pricing and advice you can trust. They will never bamboozle you into getting unnecessary services, and if something doesn't need doing right away, they'll say so. If they say it needs doing, it NEEDS doing.Best mechanics. Will never go anywhere else.

barb king

00:28 01 Oct 20

Richard Hanson

01:08 27 Sep 20

Aliya Coy

03:02 25 Sep 20

I wasn’t sure what was wrong, but they found the problem and fixed it!!

Gregory Arthur

01:57 19 Sep 20

steve s

21:07 15 Sep 20