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23 October 2021
I had Norlang Auto service my 2017 Mercedes 300 and was pleased with the workmanship and the professionalism of the staff. Prior to work execution all work required was explaned and a detailed estimate given. The work was completed in a timely manner and a complete inspection of the vehicle done. Car was washed and cleaned and the work required for this service was explained to me prior to payment.
I would not hesitate to recommend Norland Auto to others and have to give this company and workers 10 out of 10.
great service. Everything fully explained.
19 October 2021
22:06 26 Oct 21
Quick, reliable and affordable. I am extremely happy that I took my Pathfinder to Norlang Auto and would definitely recommend it to anyone.
22:30 13 Oct 21
I had an emergency with a botched oil changed from another company. They were so kind and helpful. Amazing customer service! I would 100% recommended them to anyone.
22:38 12 Oct 21
02:08 10 Oct 21
We have been using Norlang Auto for several years for all our family vehicles. We have always had a great experience dealing with them. And the fact they can work on European vehicles and domestic is a huge plus for us!!! I highly suggest this company. Great guys to deal with.
21:40 28 Sep 21
I arrived to Norlang with my T1N sprinter having run into some issues in Chilliwack. They were accommodating and personable throughout the whole experience. The fix took four weeks, but it was due to parts that had to be ordered from Europe, which could not be helped. Even though my van took up their bay for nearly a month, they met me with a smile and were happy to answer all the questions I had. I will be returning the next time I need work done.
Grace Kelly Santos
23:51 11 Sep 21
I experienced an excellent and professional service. I highly recommend Norlang Auto Repair in Langley.
21:40 30 Aug 21
Très bon garage, technicien compétent et un service clientèle incroyable! Nous avons débarqué à ce garage avec notre Sprinter un lundi matin 7h30 et ils réglé notre problème malgré leur horaire chargé. Les explications étaient claires et on a pu reprendre la route à 10h. Thanks Sylvan for your excellent services!! Quick, friendly service at a reasonable price.
22:05 31 Jul 21
Thought it needed more work than it did. They were able to recharge my a/c quickly and in an environmentally friendly manner.
20:50 18 Jul 21
I've been taking my vehicle to Norlang for over a decade now and they have always been incredibly professional, honest, and performed high-quality inspections, maintenance, and repairs. They are a bit pricier than some shops but this is because they perform every job with integrity and offer the highest level of service. I always recommend them to people looking for reliable and professional auto services!
15:54 14 Jul 21
The communication is fantastic! Super calm and matter of fact explanations…don’t scare you, but share potential risks of not getting something replaced or fixed. Fair pricing! I would highly recommend and I will actually 👍
16:59 09 Jul 21
01:42 01 Jul 21
19:46 29 Jun 21
17:17 28 Jun 21
16:18 28 Jun 21
Went to pick up my son this morning. He was dropping off his car for service at Norlang Auto for 8:30 am service appointment.When we arrived, they told us all appointments are cancelled due to excessive heat.I wonder why they didn’t bother to tell us in advance - it’s not like we didn’t know how hot is was going to be a few days ago. 😡😡I still like Norlang but posting 4 out of 5 stars...minus one star for wasting my morning.
16:20 26 Jun 21
Great service and knowledgeable staff
18:46 25 Jun 21
After two years of air conditioning recharges and being unable to find the leak in the system through the dealer, a friend recommended NorLang. They were able to fit us in immediately and were very thorough and found the leak right away. The parts were difficult and expensive to get in a reasonable amount of time. They went above and beyond and were able to come up with a solution locally and keep the rates down as much as possible on an expensive service. We had our vehicle back and the air conditioning so cold my wife was freezing before she got home - all before Friday of a heat wave :). Thank you guys so much - and to Matt for making it happen! The staff at Norlang Auto Repair were polite and professional. They fully explained the work and costs involved for the job at hand. At the time, strict COVID-19 protocols were in place and adhered to. The work on my truck was completed in a timely manner and to my complete satisfaction. I will not hesitate to return for any future work needed on my vehicle.
18:18 24 Jun 21
My first time using Nolang automotive service, from the first phone call to set up an appointment to the finished service I was totally impressed!Very professional all the way through with respect for their customers.I highly recommend this business.Dave
Wayne van Beek
00:58 24 Jun 21
Brought my truck in to have the air conditioning fixed. They found the problem right away and had my air conditioning repaired same day. Fast courteous service. I recommend this auto repair business. I was wow'd from the minute I walked into the front office. First time that I've used their repair services, but I can guarantee you that it won't be the last. I had an appointment and they were prepared for my arrival. Matt went over the work to be done, with clear explanations. Jen was very friendly and dropped me off back home. Fast and efficient processing when I came back to pick up my car. The work was performed to perfection and my car was washed, vacuumed, and sanitized. I am definitely coming back!
01:39 22 Jun 21
00:00 19 Jun 21
Friendly, courteous service. Performed initial vehicle inspection and provided a digital report along with photos.Work was completed and ready on time. They even washed my car. Well done !!
19:18 18 Jun 21
00:04 17 Jun 21
03:07 15 Jun 21
Came in for a broken A/C condensor replacement on my vehicle. Mark did a good job communicating with me regarding what was to be expected and updating me throughout the process. If you live within Langley they even offer free shuttle service. Pricing is competitive with other shops in the area and my final bill matched my initial quote. Felt good overall with the repair, and would return again in the future.
01:16 12 Jun 21
Very good service to change the turbo on a Sprinter at a competitive price!
00:21 08 Jun 21
00:12 08 Jun 21
01:25 07 Jun 21
22:17 06 Jun 21
21:26 03 Jun 21
They have always treatedMe well and with respect
01:23 03 Jun 21
They keep you informed and give you good, better best, options … which is what I like
23:16 31 May 21
I really appreciate Norlang. They have taken care of my vehicles for 10 years, always honest about priority issues and after an 11 year absence i moved back to the lower mainland and had them go over a recent purchased vehicle for me. The troubleshooting process was quick and taken care of in one day. Best repair service I have ever seen and used. Highly recommend them.
14:00 29 May 21
My first time there. I have a long-standing mistrust of dealerships from past experiences of feeling totally screwed over. My first impression was how spotlessly clean their shop is. Took a little longer because of an unexpected issue, not their fault and considering the car is 7 years old this is the first major service it's had. Job well done.
Judicaël EDAN NGOMO
00:12 28 May 21
I really appreciate!Big thanks to Marc. Great service.... plan to use them in the future for my import..! 👍
00:11 27 May 21
I took a vehicule for pre-purchase inspection they where very helpful the guy at the desk was very nice and he explained to me all the details from the inspection results and he was very patient with me. I was expecting to pay at least a double for what I paidI will certainly go back and do business with norlang auto repairThank you
03:44 25 May 21
23:54 20 May 21
22:55 19 May 21
What exceptional service from A-Z. The moment I called, Mark and Matt are extremely helpful and friendly. I certainly will refer this shop to everyone I know who needs any type of car repair. Great job guys! Thank you for an enjoyable experience.
00:07 15 May 21
Excellent service and no pressure to deal with.
22:44 14 May 21
23:36 13 May 21
23:44 12 May 21
Always pleasant doing business with this Company.
01:43 10 May 21
Excellent customer service, very friendly and professional. Sylvan explained everything thoroughly and went above to inquire about the proper procedure for the service requested. Very professional. Thank you.
21:50 27 Apr 21
18:47 26 Apr 21
All my dealings with Norlang have been straightforward and clearly discussed in a way that I could easily understand. Their integrity is without question, and their willingness to go the extra mile is a hallmark.
00:48 24 Apr 21
14:27 14 Apr 21
These guys are always very professional and offered great customer service. I got my winter tires swapped off they were done much earlier then expected and less expensive then Costco! Highly recommended.
04:06 13 Apr 21
Always such a great experience visiting Norlang. Super professional, thorough and friendly. Thanks for always taking great care of my car... Your unsurpassed level of customer care is what keeps me coming back.
00:43 31 Mar 21
Took it in Thursday and thought the problem was fixed. Until Saturday when it acted up. Took it in again to find out it was a faculty piece.
03:57 28 Mar 21
Had to get valve covers in my 4runner done, they got me an appointment quickly and even cleaned the leaked oil off the engine (not many places actually do that). Also checked my brakes and gave me the amount left in mm rather than the usual "they need to be replaced soon". Very happy with the work.
14:05 25 Mar 21
Very knowledgable and no BS. Also had a vehilce inspection completed
02:12 20 Mar 21
Great service from start to finish. Price was very competitive.Fantastic experience
04:16 17 Mar 21
00:23 13 Mar 21
Oil change, air filter replacement.
23:19 12 Mar 21
Very friendly and helpful. Even gave the car a quick clean after an electrical repair.48hr turnover and wasn’t the cheapest fix but felt like we were in good hands.Would recommend and will be going back for further services.
03:11 06 Mar 21
Polite service and good communication.
16:32 04 Mar 21
I had a great experience with the service advisor who was helpful and courteous. I just had a flat tire, and appreciate how the job was done in a timely manner. It was nice to see that Norlang Auto is taking due care in terms of Covid protocol and cleaning of the vehicle was added peace of mind. I don’t know where to start. My car suddenly died yesterday and am I glad I brought it here. This was my first experience and I will definitely return. I believe I was dealing with the owner when I dropped my car off. Very kind and knowledgeable, as well as every member of the staff that I have spoken with throughout the process. No pressure to have ANY work done that isn’t required, reasonable price for an electrical system inspection, and very professional. When they noticed a shake in my steering wheel under braking, I told Mark that I had noticed it as well and already have rotors/pads on the way. He was glad to know that it will be taken care of and didn’t pressure me to have them do it then and there. Thanks again to everyone at Norlang!
R S Barrett
22:07 02 Mar 21
Catching up to this promised review ... Beginning of the Pandemic last year and my brakes were shot, at the same time economic woes and stress. I called Norlang to see if they would be willing to help me out, as I had used their services before and knew they were first class. I specifically asked them to help with the cost of this repair... They adjusted and worked with me the best they could and replaced everything with quality parts. I left a very happy customer and would recommend this shop to anyone wanting proper repairs done to their vehicle, plus the ability to work within a budget if necessary- Thank you Sylvan and Norlang Auto Team
01:48 27 Feb 21
01:47 27 Feb 21
I got the pleasure of dealing with Matt at Nor Lang Auto. They were extremely professional and friendly. Before moving forward with any service they thoroughly explained all my options and remained understandable and patient through it all.
19:57 26 Feb 21
I dealt with Jenn at Norlang and received amazing service. I typically work with the BMW/MINI dealership and was hesitant to go to a independent repair shop as I've been treated poorly by male staff in the past; it was SO refreshing to work with a women! She was able to take the time to explain in detail about the repairs needed and how to ensure that I didn't overspend but still got the repairs I needed. Ask for Jenn - she has really changed my mind on independent repair shops!!
05:49 19 Feb 21
Thé service was excellent.
21:13 16 Feb 21
Very professional. I like the way they showed me the pictures of my brakes that need to be changed and all the supported information. They also dropped and picked me up when my car was on the service. They really have a great follow up system. So grateful to have an awesome service in the neighborhood. Recommend this place for sure!
16:31 12 Feb 21
Excellent communication about the work needed with the cost of parts and labour
00:55 12 Feb 21
01:12 10 Feb 21
23:03 05 Feb 21
Transparent mechanics that care about your car, safety and wallet actually exist! I love getting a full email report with pictures and explanations of everything going on with the car. Identifying urgent repairs and also what may be on the horizon later helps me budget for future repairs. Great, friendly and clear communication, I don't feel "talked down to". Would recommend without hesitation, esp to those whose blood pressure spikes even thinking about walking into a shop.
02:36 05 Feb 21
19:16 03 Feb 21
Service is exceptional. The level of consideration and concern they have for their customers is above and beyond anything I’ve experienced anywhere else.I really appreciated receiving multiple courtesy calls to update me on the status of the repairs. I already recommend them to friends and family whenever I get the chance, and since I have a few older cars in my driveway, I’ll definitely calling upon them again very soon.
22:26 25 Jan 21
16:09 20 Jan 21
06:11 14 Jan 21
18:35 31 Dec 20
Matt and crew took good care of my SUV and always kept me in the loop with with the situation. Will definitely continue to give them business should the need arise.
22:33 30 Dec 20