How to Choose The Right Langley Car Mechanics

At Norlang Auto, we know how important your vehicles are to you and your family.  In fact, second to our home, our most valuable and vital asset is our car.  Consequently, we want to make sure that everyone knows what to look for when choosing the right local car mechanic. We all want to find trustworthy mechanics who will not only service and repair our car but will also treat us with respect and inform us about the actual condition of our automobile.  We all want to feel confident that when we take our vehicles to our local Langley car mechanics, we will receive the best service possible.

Do Your Research

It’s not easy finding car mechanics you can rely on since most people tend to be a little apprehensive about them.  In fact, a survey conducted in Canada found that car mechanics were in the top ten least trusted professions.  Your best course of action is to begin by doing some simple research, such as asking family and friends for referrals.  The internet is also useful since you can visit service center websites or read reviews and online comments people have posted.  Keep in mind though, that it’s difficult to find car mechanics anywhere without any negative reviews.  What you need to focus on, is how a center will deal with customer complaints.  Of course, you need to shop around before your vehicle is in need of repair!  If you wait to find a good reliable car mechanic when your vehicle is in poor condition, your research will not be as comprehensive as it should be since you’ll be in a rush to get it repaired.

Visit Your Chosen Langley Car Mechanics

After you have decided which automotive service centre is most suited to your needs then you need to visit it to see first-hand how the car mechanics work and treat their customers. For example, you should always be greeted and acknowledged when entering the facility.  If you are ignored then this may be a reflection of the importance the staff and owners give their customers.  What’s more, you should pay attention to the level of cleanliness of the facility and mechanics.  A messy automotive service centre will make a bad impression on customers and rightly so.  Cleanliness reflects the level of professionalism and passion mechanics have about their trade.  Today’s service centres have highly sophisticated electronic equipment which must be maintained as clean as possible in order to function properly.

Another obvious thing to look for is proof that the mechanics working there are certified.  The training certificates should be displayed in the lobby and/or office. It’s important to look for proof that the mechanics have the expertise to service and repair your car correctly, especially if it is still covered by a manufacturer’s warranty.  It’s also important to ensure that the automotive service center’s working hours are convenient for you.  In addition, it is a good idea to find out if they provide customers with a courtesy ride or vehicle while theirs are in the shop.

Ask the Mechanics Questions

The car mechanics at any respectable service centre shouldn’t hesitate to answer any questions you may have with ease and a courteous manner.  Therefore, ask some basic questions which will remove any doubts that the car mechanics at the particular service centre can perform the needed repairs to your car.

Firstly, ask them if they specialize in a particular part of automotive repair (e.g. transmissions, brakes, domestic and imported vehicles, European vehicles).  Secondly, you may ask if they are current members of professional organizations or if they are associated with any major automobile or automotive parts manufacturers.  If they are members or associates of national or international associations then you can be assured that they will have a reasonably high quality level of parts and service/repairs.  Thirdly, ask about the warranty they offer on repairs and parts since it is a reflection of how confident they are about their work and if they are willing to back it up.  Most premium automotive centres, like Norlang Auto Repair Langley, will provide you with a 2-year, 30,000 km hassle-free warranty.  In addition, you should ask whether their diagnostics equipment is state of the art and factory approved to ensure your car is properly tested.  The quality of parts they use is also another piece of information you should ask about since it can affect your car’s manufacturer warranty.  Finally, you can ask them about how long it normally takes to service your car and if they can provide you with customer references or reviews.  At Norlang Auto, with 10 full mechanical bays in our auto repair facility, you can be assured that you will always receive prompt service and repairs.

Additional Information to Consider

If during your conversation with the mechanics or shop managers/owners, you notice that they constantly put down their competitors or they try to emphasise that they are the cheapest or have the most discounts then you need to consider why”.  You should never choose any professionals because they are the cheapest since in the end, it can end up costing you even more money. Remember, we usually get what we pay for!

It’s also a good idea to choose a service center which has been established for a reasonable amount of time and takes great pride in being a part of the community. These qualities will give you a greater sense of trust and confidence that you are dealing with professionals who will provide you with high-quality services.

Finally, schedule a simple inexpensive “trial” service to test whether they are performing to the level you’d be satisfied with and within your time frame and budget.  Then if you are confident that your chosen car mechanics will provide you with quality services, you can schedule more expensive repairs and services.  It’s important that you have reliable car mechanics you can count on to provide you with the level of service you demand.

If you have any questions about the services provided by Norlang Auto, we’d be more than happy to take the time to discuss them with you over a cup of coffee.