Category Archives: norlangauto

Norlang’s Trusted Audi Service and Repairs

We Love Our Audis

Audi owners are amongst the most dedicated vehicle owners. They truly love their vehicles and want them to perform exactly as the manufacturer intends them to. There is no doubt that these vehicles are designed to impress both with their appearance and handling. They are powerful automobiles with precise steering, a comfortable ride and superb fit and finish. They also boast some of the most complex and advanced electrical and mechanical systems found on any premium vehicle today. Consequently, most owners dread the day their Audi malfunctions since they know that their dealership service centre will charge them a significant amount for repairs.

Why We are your Audi Dealership Alternative

At Norlang Auto, we have become the Lower Mainland’s Dealership Alternative for Audi quality repairs and maintenance because of our highly trained and experienced technicians and the fact that we are equipped with the latest technology to properly diagnose and maintain these complex mechanical works of art. Additionally, our services are provided at lower rates than any local dealership. Since 1998, we have built a solid reputation as the top diagnosticians and technicians in the Lower Mainland because our motto has always been “test, don’t guess”. However, what sets Norlang Auto apart from local dealerships or other service centres is the fact that we always strive to provide genuine quality serviceYou are not a number at our Norlang Auto. Each customer is treated like family and we take pride in making your car last as long as possible, working within your budget and always being honest and respectful.  

When you visit Norlang Auto, our trained and well-informed staff members will provide you with the information you need to maintain your vehicle in top condition. We also encourage our Audi customers to keep up with regular maintenance in order to avoid costly repairs down the road. Each model has three basic maintenance intervals (found in your Audi service record book) which should be adhered to. By servicing your vehicle as prescribed by the manufacturer, you ensure it is maintained at peak performance, you and your family are kept safe, you extend its lifespan and enhance its future resale value by keeping your service record properly and up-to-date.

Servicing Your Audi

Basically, Audi recommends that you service your vehicle annually or before you reach 15,000 kms if you mainly drive in cities due to the strain of frequent starts and stops. If you usually drive on highways/freeways then you can service it every two years or before reaching 30,000 kms. However, most Audi owners will agree that you should at least change your oil every 7,500 km to maintain the engine running at peak performance. At Norlang Auto, we take into account each vehicle’s history and how it’s used by its owner in order to provide each owner with specific information regarding its maintenance. Naturally, our customers can be assured that we use premium auto parts that meet or exceed the OEM parts. We buy the same parts used by Audi directly from the manufacturer in order to save you money!

For more information about what Norlang Auto can do for your Audi, you can call us at 604-337-1515 or book an appointment online now.

How to Choose The Right Langley Car Mechanics

At Norlang Auto, we know how important your vehicles are to you and your family.  In fact, second to our home, our most valuable and vital asset is our car.  Consequently, we want to make sure that everyone knows what to look for when choosing the right local car mechanic. We all want to find trustworthy mechanics who will not only service and repair our car but will also treat us with respect and inform us about the actual condition of our automobile.  We all want to feel confident that when we take our vehicles to our local Langley car mechanics, we will receive the best service possible.

Do Your Research

It’s not easy finding car mechanics you can rely on since most people tend to be a little apprehensive about them.  In fact, a survey conducted in Canada found that car mechanics were in the top ten least trusted professions.  Your best course of action is to begin by doing some simple research, such as asking family and friends for referrals.  The internet is also useful since you can visit service center websites or read reviews and online comments people have posted.  Keep in mind though, that it’s difficult to find car mechanics anywhere without any negative reviews.  What you need to focus on, is how a center will deal with customer complaints.  Of course, you need to shop around before your vehicle is in need of repair!  If you wait to find a good reliable car mechanic when your vehicle is in poor condition, your research will not be as comprehensive as it should be since you’ll be in a rush to get it repaired.

Visit Your Chosen Langley Car Mechanics

After you have decided which automotive service centre is most suited to your needs then you need to visit it to see first-hand how the car mechanics work and treat their customers. For example, you should always be greeted and acknowledged when entering the facility.  If you are ignored then this may be a reflection of the importance the staff and owners give their customers.  What’s more, you should pay attention to the level of cleanliness of the facility and mechanics.  A messy automotive service centre will make a bad impression on customers and rightly so.  Cleanliness reflects the level of professionalism and passion mechanics have about their trade.  Today’s service centres have highly sophisticated electronic equipment which must be maintained as clean as possible in order to function properly.

Another obvious thing to look for is proof that the mechanics working there are certified.  The training certificates should be displayed in the lobby and/or office. It’s important to look for proof that the mechanics have the expertise to service and repair your car correctly, especially if it is still covered by a manufacturer’s warranty.  It’s also important to ensure that the automotive service center’s working hours are convenient for you.  In addition, it is a good idea to find out if they provide customers with a courtesy ride or vehicle while theirs are in the shop.

Ask the Mechanics Questions

The car mechanics at any respectable service centre shouldn’t hesitate to answer any questions you may have with ease and a courteous manner.  Therefore, ask some basic questions which will remove any doubts that the car mechanics at the particular service centre can perform the needed repairs to your car.

Firstly, ask them if they specialize in a particular part of automotive repair (e.g. transmissions, brakes, domestic and imported vehicles, European vehicles).  Secondly, you may ask if they are current members of professional organizations or if they are associated with any major automobile or automotive parts manufacturers.  If they are members or associates of national or international associations then you can be assured that they will have a reasonably high quality level of parts and service/repairs.  Thirdly, ask about the warranty they offer on repairs and parts since it is a reflection of how confident they are about their work and if they are willing to back it up.  Most premium automotive centres, like Norlang Auto Repair Langley, will provide you with a 2-year, 30,000 km hassle-free warranty.  In addition, you should ask whether their diagnostics equipment is state of the art and factory approved to ensure your car is properly tested.  The quality of parts they use is also another piece of information you should ask about since it can affect your car’s manufacturer warranty.  Finally, you can ask them about how long it normally takes to service your car and if they can provide you with customer references or reviews.  At Norlang Auto, with 10 full mechanical bays in our auto repair facility, you can be assured that you will always receive prompt service and repairs.

Additional Information to Consider

If during your conversation with the mechanics or shop managers/owners, you notice that they constantly put down their competitors or they try to emphasise that they are the cheapest or have the most discounts then you need to consider why”.  You should never choose any professionals because they are the cheapest since in the end, it can end up costing you even more money. Remember, we usually get what we pay for!

It’s also a good idea to choose a service center which has been established for a reasonable amount of time and takes great pride in being a part of the community. These qualities will give you a greater sense of trust and confidence that you are dealing with professionals who will provide you with high-quality services.

Finally, schedule a simple inexpensive “trial” service to test whether they are performing to the level you’d be satisfied with and within your time frame and budget.  Then if you are confident that your chosen car mechanics will provide you with quality services, you can schedule more expensive repairs and services.  It’s important that you have reliable car mechanics you can count on to provide you with the level of service you demand.

If you have any questions about the services provided by Norlang Auto, we’d be more than happy to take the time to discuss them with you over a cup of coffee.

Don’t Miss Norlang Auto’s Specials

All you need to do is have a look at Norlang Auto’s Specials page, which features the current coupons and specials, to realize that we are truly your dealership alternative repair and maintenance center.  We not only provide high-quality factory scheduled maintenance in our full diagnostic auto repair center, but we have also developed a team of professional technicians, driven to exceed your expectations. On every visit, our fully certified staff will make sure your vehicle is performing at its very best at a fraction of the cost you would normally pay at your local dealership.  This applies to both Domestic and Import vehicles. Visit our Specials page regularly.  You don’t want to miss the chance to get a fantastic deal on your next service or repairs!

We always offer expert service and repairs at unbelievably low prices!   To book an appointment, please click here. Or, call us at 604-337-1515 to speak to our service team.

 

BC’S LARGEST EUROPEAN CAR SERVICE CENTER

Norlang Auto is BC’s largest independent European car service center.  We are aware that European automobiles are highly sophisticated vehicles which must be serviced and maintained properly in order to provide their owner with years of trouble-free driving enjoyment.  Our highly skilled technicians provide top-quality factory scheduled maintenance in our full diagnostic auto repair center.  The technicians employed by our service center are all licensed, experienced,  and factory trained to work on any European make and model.

Norlang Auto is equipped to service ALL vehicles but we are extremely proud of our European Auto Specialist department.  Our expert technicians are able to skillfully service and repair European vehicles such as Audi, BMW, JaguarLand Rover, Mercedes-Benz, Mini, Porsche, Saab, Smart, Volkswagen, Sprinter Van, and Volvo.  You can be assured that when you trust us with your European vehicle, we will use the latest diagnostic equipment and software to assess any issues and we only use parts and techniques that either meet or exceed original manufacturer standards.

Why We Are Your Dealership Alternative European Car Service Center

Our highly trained technicians have hundreds of hours of training which is ongoing since the technology in today’s automobiles, especial European models, is constantly developing.  Our service center subscribes to the top online technical support services in order to diagnose and repair effectively any issues before they cause serious damage to your vehicle.

Naturally, the diagnostic equipment we use is the same factory scanners and software used at manufacturer’s dealerships.  Our staff connects daily to European manufacturers via the Internet to make sure we have the latest software upgrades.  What’s more, we have the most up-to-date factory and warranty information.  It also means that we have all the latest factory recall and warranty information so if the vehicle is still covered by the factory warranty, we can help ensure and facilitate getting any recall issues dealt with at your local dealer.

Our training, expertise, experience and high-tech diagnostic equipment mean that we are better equipped than most European car service centers to perform any high-tech diagnosing and the related subsequent needed repairs.  What makes us your best choice for servicing and repairing your European vehicle though, is our commitment to our valued customers to provide them with the best level of service and repairs that are possible today.  Best of all, we are able to provide you with these services at a fraction of the cost which you’d normally pay at a dealership.  For us at Norlang Auto, each customer is a member of our family so we take the time to address any queries regarding their vehicles and always keep them informed about the work needed to be done in order to keep their European car running like new.

If you have a European car in need of service or repair, contact us today to learn more about how we can service your vehicle.

Welcome to Norlang Auto

Thank you for visiting the Norlang Auto website. We look forward to providing the best possible service to you and your vehicle right from your first visit and for many years. Our goal is to build relationships with clients, and our support is second to none.

Call us today to find out what real automotive care should be like!