I took my truck to Norlang to repair a slow leak in a tire. They made the appointment, took my truck in promptly, repaired the tire, and provided me with a photo of the damage to the tire. The fee for service was reasonable and I was treated courteously throughout. I also took note of the care the service desk staff put into dealing with a female customer who did not speak such good English. While only a casual observation, this suggests to me that a lot of effort goes into making sure customers are treated well. Only the fact of limited exposure prevents a higher rating.