Category Archives: European Service Centre

Norlang’s Trusted Audi Service and Repairs

We Love Our Audis

Audi owners are amongst the most dedicated vehicle owners. They truly love their vehicles and want them to perform exactly as the manufacturer intends them to. There is no doubt that these vehicles are designed to impress both with their appearance and handling. They are powerful automobiles with precise steering, a comfortable ride and superb fit and finish. They also boast some of the most complex and advanced electrical and mechanical systems found on any premium vehicle today. Consequently, most owners dread the day their Audi malfunctions since they know that their dealership service centre will charge them a significant amount for repairs.

Why We are your Audi Dealership Alternative

At Norlang Auto, we have become the Lower Mainland’s Dealership Alternative for Audi quality repairs and maintenance because of our highly trained and experienced technicians and the fact that we are equipped with the latest technology to properly diagnose and maintain these complex mechanical works of art. Additionally, our services are provided at lower rates than any local dealership. Since 1998, we have built a solid reputation as the top diagnosticians and technicians in the Lower Mainland because our motto has always been “test, don’t guess”. However, what sets Norlang Auto apart from local dealerships or other service centres is the fact that we always strive to provide genuine quality serviceYou are not a number at our Norlang Auto. Each customer is treated like family and we take pride in making your car last as long as possible, working within your budget and always being honest and respectful.  

When you visit Norlang Auto, our trained and well-informed staff members will provide you with the information you need to maintain your vehicle in top condition. We also encourage our Audi customers to keep up with regular maintenance in order to avoid costly repairs down the road. Each model has three basic maintenance intervals (found in your Audi service record book) which should be adhered to. By servicing your vehicle as prescribed by the manufacturer, you ensure it is maintained at peak performance, you and your family are kept safe, you extend its lifespan and enhance its future resale value by keeping your service record properly and up-to-date.

Servicing Your Audi

Basically, Audi recommends that you service your vehicle annually or before you reach 15,000 kms if you mainly drive in cities due to the strain of frequent starts and stops. If you usually drive on highways/freeways then you can service it every two years or before reaching 30,000 kms. However, most Audi owners will agree that you should at least change your oil every 7,500 km to maintain the engine running at peak performance. At Norlang Auto, we take into account each vehicle’s history and how it’s used by its owner in order to provide each owner with specific information regarding its maintenance. Naturally, our customers can be assured that we use premium auto parts that meet or exceed the OEM parts. We buy the same parts used by Audi directly from the manufacturer in order to save you money!

For more information about what Norlang Auto can do for your Audi, you can call us at 604-337-1515 or book an appointment online now.

Our Mercedes Benz Service

Mercedes Benz automobiles have always been synonymous with innovation, power, drivability, safety, and, of course, luxury. Most Mercedes owners are very loyal and dedicated to their vehicles. At Norlang Auto, we know how much you love and would like to protect your vehicles which, in many cases, can be a significant investment. That’s why we provide you with the best Mercedes maintenance and repairs anywhere. We have worked hard to become the Lower Mainland’s Mercedes Benz dealership alternative for quality work you have been able to trust since 1998.

Why We are your Mercedes Dealership Alternative

At Norlang Auto, we have invested time and money to guarantee that we can provide all Mercedes owners with the best possible repairs and maintenance. Our technicians are all extensively trained to deal with any issues your vehicles may encounter. We also have the latest tools and diagnostics equipment to ensure that only necessary repairs are performed. All repairs and scheduled maintenance services are done according to manufacturer’s guidelines in order to satisfy your factory warranty.

Our equipment enables us to communicate with all the electronics systems of your vehicles in order to conduct dynamic pinpoint Factory Authorized testing and diagnosis. We are also directly linked to Mercedes Benz online to receive the same factory software updates as authorized dealerships. Consequently, we are able to code the OEM systems, including computers and modules, which you would normally do at an authorized dealer. At Norlang Auto, we can provide you with the best possible service to keep these impressive vehicles running like new but the best part is that we can do this at significantly more affordable prices than your local Mercedes Benz dealership.

Mercedes Benz Services

According to Mercedes in order to maintain your vehicle’s safety and operational reliability, you need to conduct the scheduled maintenance services.  There are two types of maintenance services for your vehicle. The first is the “basic” A-Service and the second is the “extended” B-Service. The first A-Service normally at 25,000 kilometers or 1 year then every 50,000 kilometers or 2 years. The first B-Service at 50,000 kilometers or 2 years then every 50,000 kilometers or 2 years. At Norlang Auto, we perform the tasks listed in detail for each service in your maintenance booklet to ensure your vehicle’s performance is maintained and that you save time and money in the long-run. In addition, we perform customized recommended services for our severe BC weather. Naturally, we only use genuine OEM parts and Mercedes-Benz-authorized fluids to make sure that your factory warranty is kept current.

For more information about what Norlang Auto can do for your Mercedes Benz, you can call us at 604-337-1515 or book an appointment online now.

 

BMW M2 2016 Engine

Our BMW Service – Simply the Best

If your looking for the best possible service for your beloved BMW and would also like an alternative to dealership maintenance and repair costs, then Norlang Auto is the service centre for you. At Norlang Auto, we have been proudly providing the best quality repair and maintenance for owners of European vehicles in the Lower Mainland since 1998. For us auto repair and maintenance is not just a job, it’s what we love doing! Every customer and their vehicles are considered as part of our family and treated as such.

Experienced and Equipped for the Job

At Norlang Auto, we have the training, experience, and equipment to perform all the required repairs and maintenance on your BMW to satisfy the factory warranty. We are experienced in all major mechanical repairs and computer diagnostics. Our ability to communicate with all the BMW electronic systems and our drive for problem-solving, are the reasons why Norlang Auto has become the dealership alternative shop for BMWs.

In addition to our extensive training, experience, and top of the line specialty tools and equipment, we are directly linked to BMW online to receive the same factory software updates as authorized dealerships. Consequently, we are able to code the OEM systems, including computers and modules, which you would normally do at an authorized BMW dealer. At Norlang Auto, we can provide BMW owners with the best possible service to keep these awesome vehicles running like new but the best part is that we can do this at significantly more affordable prices than your local BMW dealership.

BMW Services

Naturally, at Norlang Auto, we perform, on a daily basis, the two recommended scheduled BMW services (Inspection 1 and Inspection 2) to keep your BMW in top condition and satisfy your factory warranty.  The Inspections are performed according to the standards and guidelines set by BMW and strictly factory approved parts and fluids are used to keep your factory warranty current. We always encourage all our BMW clients to visit us when it’s time for one of their scheduled services since it has been proven time and time again that preventative maintenance can help you save money and avoid hassles on the long-run. In fact, it’s estimated that for every dollar you spend on preventative maintenance, you are likely to save $8 in repairs later on.

Aside from the scheduled BMW services, we also regularly perform repairs on leaking engine valves which cause your vehicle to produce smoke when idling and unpleasant oily burning smells. Normally, replacing these valves can be expensive and time-consuming but at Norlang Auto, we have a new modern kit which enables us to replace these valves without removing the engine. As a result, we are able to do the repair at half the cost of what any dealership charges and, of course, in much less time!

Another issue we deal with frequently is coolant leaks in the V8 N62 engines.  If this issue isn’t dealt with in time, it can seriously damage your V8 engine. We are able to resolve this problem quickly and affordably by installing a custom-designed collapsible cooling tube. We are often able to perform this repair the same day, instead of 2 or 3 weeks, and at half the cost of a what a dealership will charge you.

For more information about what Norlang Auto can do for your BMW, you can call us at 604-337-1515 or book an appointment online now.

How to Choose The Right Langley Car Mechanics

At Norlang Auto, we know how important your vehicles are to you and your family.  In fact, second to our home, our most valuable and vital asset is our car.  Consequently, we want to make sure that everyone knows what to look for when choosing the right local car mechanic. We all want to find trustworthy mechanics who will not only service and repair our car but will also treat us with respect and inform us about the actual condition of our automobile.  We all want to feel confident that when we take our vehicles to our local Langley car mechanics, we will receive the best service possible.

Do Your Research

It’s not easy finding car mechanics you can rely on since most people tend to be a little apprehensive about them.  In fact, a survey conducted in Canada found that car mechanics were in the top ten least trusted professions.  Your best course of action is to begin by doing some simple research, such as asking family and friends for referrals.  The internet is also useful since you can visit service center websites or read reviews and online comments people have posted.  Keep in mind though, that it’s difficult to find car mechanics anywhere without any negative reviews.  What you need to focus on, is how a center will deal with customer complaints.  Of course, you need to shop around before your vehicle is in need of repair!  If you wait to find a good reliable car mechanic when your vehicle is in poor condition, your research will not be as comprehensive as it should be since you’ll be in a rush to get it repaired.

Visit Your Chosen Langley Car Mechanics

After you have decided which automotive service centre is most suited to your needs then you need to visit it to see first-hand how the car mechanics work and treat their customers. For example, you should always be greeted and acknowledged when entering the facility.  If you are ignored then this may be a reflection of the importance the staff and owners give their customers.  What’s more, you should pay attention to the level of cleanliness of the facility and mechanics.  A messy automotive service centre will make a bad impression on customers and rightly so.  Cleanliness reflects the level of professionalism and passion mechanics have about their trade.  Today’s service centres have highly sophisticated electronic equipment which must be maintained as clean as possible in order to function properly.

Another obvious thing to look for is proof that the mechanics working there are certified.  The training certificates should be displayed in the lobby and/or office. It’s important to look for proof that the mechanics have the expertise to service and repair your car correctly, especially if it is still covered by a manufacturer’s warranty.  It’s also important to ensure that the automotive service center’s working hours are convenient for you.  In addition, it is a good idea to find out if they provide customers with a courtesy ride or vehicle while theirs are in the shop.

Ask the Mechanics Questions

The car mechanics at any respectable service centre shouldn’t hesitate to answer any questions you may have with ease and a courteous manner.  Therefore, ask some basic questions which will remove any doubts that the car mechanics at the particular service centre can perform the needed repairs to your car.

Firstly, ask them if they specialize in a particular part of automotive repair (e.g. transmissions, brakes, domestic and imported vehicles, European vehicles).  Secondly, you may ask if they are current members of professional organizations or if they are associated with any major automobile or automotive parts manufacturers.  If they are members or associates of national or international associations then you can be assured that they will have a reasonably high quality level of parts and service/repairs.  Thirdly, ask about the warranty they offer on repairs and parts since it is a reflection of how confident they are about their work and if they are willing to back it up.  Most premium automotive centres, like Norlang Auto Repair Langley, will provide you with a 2-year, 30,000 km hassle-free warranty.  In addition, you should ask whether their diagnostics equipment is state of the art and factory approved to ensure your car is properly tested.  The quality of parts they use is also another piece of information you should ask about since it can affect your car’s manufacturer warranty.  Finally, you can ask them about how long it normally takes to service your car and if they can provide you with customer references or reviews.  At Norlang Auto, with 10 full mechanical bays in our auto repair facility, you can be assured that you will always receive prompt service and repairs.

Additional Information to Consider

If during your conversation with the mechanics or shop managers/owners, you notice that they constantly put down their competitors or they try to emphasise that they are the cheapest or have the most discounts then you need to consider why”.  You should never choose any professionals because they are the cheapest since in the end, it can end up costing you even more money. Remember, we usually get what we pay for!

It’s also a good idea to choose a service center which has been established for a reasonable amount of time and takes great pride in being a part of the community. These qualities will give you a greater sense of trust and confidence that you are dealing with professionals who will provide you with high-quality services.

Finally, schedule a simple inexpensive “trial” service to test whether they are performing to the level you’d be satisfied with and within your time frame and budget.  Then if you are confident that your chosen car mechanics will provide you with quality services, you can schedule more expensive repairs and services.  It’s important that you have reliable car mechanics you can count on to provide you with the level of service you demand.

If you have any questions about the services provided by Norlang Auto, we’d be more than happy to take the time to discuss them with you over a cup of coffee.

Image of Sprinter Van

SPRINTER VAN SERVICE AND REPAIR BY NORLANG AUTO

Both Mercedes and Dodge Sprinter van models are loved by their owners despite their few shortcomings.  People use these powerful vehicles for both work and recreation (in some cases, even as their primary residence).  If you drive or have driven a Sprinter van, you know that it’s a pleasure to drive due to it’s handling, power and low fuel consumption.  However, in order to get the most out of your Sprinter van and keep it running in top condition, you need to keep up with its maintenance and repairs.  Finding a service shop that really understands the unique issues commonly faced by these impressive vehicles is not easy.  However, at Norlang Auto, our European tech team has the experience and know-how you are looking for. From the most basic of maintenance services to the most complicated engine or diagnostic repairs, our team can get the job done right for you!  After all, we have our own Sprinter which we use as a   fleet/contractor courtesy van.

Your Dealership Alternative Sprinter Van Service Centre

Many Sprinter van owners have realized that it’s difficult to find a service centre that has the knowledge and experience to keep their van running in tip-top condition.  Consequently, many opt for servicing them at authorized Mercedes dealers where the cost for repairs is quite high.

Fortunately, Sprinter owners in the Lower Mainland do have the option of servicing their vehicles at Norlang Auto where we have factory trained technicians as well as the latest equipment to deal with any issue effectively and at a fraction of the cost of what you’d normally pay at a dealership service centre.  Just like dealerships, we have a direct  Internet link to Mercedes, through which we are supplied with the same factory software updates that Mercedes dealerships receive. We are able to communicate, repair and code your vehicle’s computers and modules that otherwise would have to be done at an authorized Mercedes dealer.  If you have a Dodge Sprinter van, you probably know that it is made by Mercedes, therefore the tools and information we receive for Mercedes Sprinter vans apply to Dodge Sprinter vans as well.

Issues Your Sprinter Van May Develop

At Norlang Auto, we are familiar with any problems your Sprinter van may experience so identifying and correcting them is done right the first time and as quickly as possible in order to get you back on the road.

Sprinter Van Diesel Exhaust Fluid (DEF) or AdBlue System

One of the issues we deal with has to do with the Diesel Exhaust Fluid (DEF) or AdBlue which must be added to diesel vehicles in order to reduce harmful exhaust emissions.  Unfortunately, the Mercedes DEF system is quite complicated and if any of its components fail, you most likely won’t be able to start your van.  At Norlang Auto, we have the proper diagnostic equipment to pinpoint the problem and repair it correctly without burdening you with any unnecessary repairs.  The system also activates a warning countdown before you are prevented from starting your engine,  This countdown can be reset by our technician to give you more time to deal with any mechanical problems.  We also remind all our customers that it’s important to remember to prevent their AdBlue fluid level from reaching low levels since it can cause the pump and heater to fail and inhibit them from starting their van.

Sprinter Van Air/Turbo Intake System

The most common issues faced by Sprinter van owners have to do with the Air or Turbo Intake System.  At Norlang Auto, our factory trained technician are very well acquainted with these issues and can help you avoid ruining your turbo and reducing the lifespan of your engine.  There is a variety of issues which can occur: from something as minor as a loose hose or a clogged filter to more complex issues with resonators and sensors.  Once the problem is diagnosed, at Norlang Auto, if it is necessary to replace any part, we will only replace them with factory approved parts or parts superior to those produced by the Sprinter factories, in order to keep your Sprinter running problem-free for as long as possible.  We always advise our customers to have their Sprinter Van engine checked regularly to avoid the air-intake hose or the charge air hose, which connects the turbo to the intercooler, coming loose and creating costly repair issues.

Sprinter Van Check Engine Light

The dreaded Engine Light can be activated for a variety of reasons, that is why it’s important to diagnose it accurately in order to avoid damaging any vital and expensive components.  At Norlang Auto, our expert technicians will use the latest factory diagnostic tools to access the reasons why your Sprinter Check Engine was activated.  Some of the most common reasons can be your diesel engine’s glow plugs, the exhaust recirculation valve (EGR), faulty sensors, a damaged or loose hose, the air charge cooler, a malfunctioning swirl valve or even something as simple as a loose gas cap!  As a result, you need to be confident that your service centre will be able to diagnose the problem accurately and ensure that your Sprinter van is repaired right the first time.

Sprinter Van EGR Valve

The Sprinter EGR valve, which controls the flow of exhaust gas, is, unfortunately, one of the van’s weak points.  It is normal for Sprinter van owners to need to replace it before the 100,000 km mark.  At Norlang Auto, we recommend that this valve is cleaned regularly to prolong its usage.  We also warn our customers that the same symptoms that are related to a faulty EGR valve can also be caused by other parts of your Sprinter’s system. Therefore, it is vital that the technicians diagnosing the problem have the experience and technical know-how so that you do not end up replacing parts unnecessarily and wasting time and money.

Sprinter Van Glow Plugs

The Glow Plug warning light is one of the most frequent indicator lights to be activated on your Sprinter van’s instrument panel. The glow plugs are basically heating devices for preheating and warming up your engine’s cylinders so that diesel combustion can occur more easily. When they are not functioning properly, they can usually cause problems with the driveability of your vehicle.  Replacing your glow plugs is inevitable since they are bound to wear out over time but for Sprinter vans, this is not so straight forward.  In some models, with the 6 cylinder engine, the plugs tend to break off in the cylinder head which can cause serious damage to your engine.  We encourage our customers to be aware of the symptoms related to failing glow plugs and visit us as soon as possible before more damage is done to their engine.  Typical symptoms are engine misfires, hard starting, loss of power or acceleration, a drop in fuel efficiency and black smoke from their exhaust.

Sprinter Van Limp Home Mode

When our customers’ Sprinter vans go into Limp Home Mode (LHM), they start to get anxious because they believe that there is a serious problem with their vehicle.  The LHM is designed to protect your engine or drive-train from any possible damage so it limits your speed to 65 km/hr.  When your Sprinter’s computer detects a fault in the operation of your engine/drive-train, it will activate this mode.  It doesn’t necessarily mean though, that the fault is serious!  At Norlang Auto, we found that the LHM is activated when your van’s turbo boost pressure is abnormal due to a reduction in the turbo air flow to the manifold.  The EGR can also activate it when it needs cleaning or is damaged and when the swirl valve actuator jams, it will also activate the LHM.  In addition, this mode can be activated when the transmission sensors readings indicate engine overspeed or improper gear ratio faults.

If you are a proud owner of a Sprinter van, then you should take advantage of our training, expertise, experience and high-tech diagnostic equipment. What makes us your best choice for servicing and repairing your Sprinter van though, is our commitment to our valued customers to provide them with the best level of service and repairs that are possible today. Best of all, we are able to provide you with these services at a fraction of the cost which you’d normally pay at a dealership. For us at Norlang Auto, each customer is a member of our family so we take the time to address any queries regarding their vehicles and always keep them informed about the work needed to be done in order to keep their Sprinters running like new.

If you have a Sprinter van in need of service or repair, contact us today to learn more about how we can service your vehicle.

BC’S LARGEST EUROPEAN CAR SERVICE CENTER

Norlang Auto is BC’s largest independent European car service center.  We are aware that European automobiles are highly sophisticated vehicles which must be serviced and maintained properly in order to provide their owner with years of trouble-free driving enjoyment.  Our highly skilled technicians provide top-quality factory scheduled maintenance in our full diagnostic auto repair center.  The technicians employed by our service center are all licensed, experienced,  and factory trained to work on any European make and model.

Norlang Auto is equipped to service ALL vehicles but we are extremely proud of our European Auto Specialist department.  Our expert technicians are able to skillfully service and repair European vehicles such as Audi, BMW, JaguarLand Rover, Mercedes-Benz, Mini, Porsche, Saab, Smart, Volkswagen, Sprinter Van, and Volvo.  You can be assured that when you trust us with your European vehicle, we will use the latest diagnostic equipment and software to assess any issues and we only use parts and techniques that either meet or exceed original manufacturer standards.

Why We Are Your Dealership Alternative European Car Service Center

Our highly trained technicians have hundreds of hours of training which is ongoing since the technology in today’s automobiles, especial European models, is constantly developing.  Our service center subscribes to the top online technical support services in order to diagnose and repair effectively any issues before they cause serious damage to your vehicle.

Naturally, the diagnostic equipment we use is the same factory scanners and software used at manufacturer’s dealerships.  Our staff connects daily to European manufacturers via the Internet to make sure we have the latest software upgrades.  What’s more, we have the most up-to-date factory and warranty information.  It also means that we have all the latest factory recall and warranty information so if the vehicle is still covered by the factory warranty, we can help ensure and facilitate getting any recall issues dealt with at your local dealer.

Our training, expertise, experience and high-tech diagnostic equipment mean that we are better equipped than most European car service centers to perform any high-tech diagnosing and the related subsequent needed repairs.  What makes us your best choice for servicing and repairing your European vehicle though, is our commitment to our valued customers to provide them with the best level of service and repairs that are possible today.  Best of all, we are able to provide you with these services at a fraction of the cost which you’d normally pay at a dealership.  For us at Norlang Auto, each customer is a member of our family so we take the time to address any queries regarding their vehicles and always keep them informed about the work needed to be done in order to keep their European car running like new.

If you have a European car in need of service or repair, contact us today to learn more about how we can service your vehicle.